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How do I confirm a reservation?To reserve a date you must cover the total amount for the date and service selected.
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Until when can I book?Everyone can book a service up to 24 hours in advance as long as the date is available. For Weddings - Maximum 30 days before. For Retreats - Maximum 14 days before.
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Can I request Schedules that are not available?Of course, we will accept the reservation as long as we are available.
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Does the wedding tasting have a cost?The tasting for a wedding reservation has a cost of 80usd where 6 unique dishes are served to choose from, in case of booking with us the tasting is free.
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How do I reserve a wedding date?To book a wedding service requires a deposit of 300usd which is refundable if you cancel up to 4 months before the date.
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What happens if I cancel?Cancel up to 7 days before the experience starts for a full refund, or within 24 hours of booking, as long as you booked more than 48 hours before the activity starts. After confirming your reservation you have up to 24 hours before the start of your service to send your dish choices, otherwise it will be rescheduled to the closest available date or canceled under the no-refund cancellation policy.
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Is gratuity included?The tip is optional and at the decision of the diner, we do not force to pay a tip because we are sure of the quality and service we offer.
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How can we pay?We have different payment methods available, which are the following: - Credit card and remote debit - Paypal - Wise - Electronic transfer - Cash
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What is the minimum number of people to book a service?The minimum is 2 people with a price of 3000mxn per minimum reservation for any service, from 3 pax take into account the individual price table.
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What is included in your services?In private events we include: - Staff - Transportation (From Tulum to Puerto Aventuras without additional price, any destination outside the area has an extra price depending on the distance) - Cleaning of the work area - Purchases for service In Weddings We Include: - Staff - Transportation (From Tulum to Puerto Aventuras without additional price, any destination outside the area has an extra price depending on the distance) - Cleaning of the work area - Purchases for service - Plates and Cutlery - Glasses and Cups
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How do we hire the bartender service?To hire the bartender service, it is necessary to request the date with the type of service in which you are interested to confirm availability.
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How do we hire extra services?Send us a message and we will provide you with the corresponding information.
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Policies and conditions.Policies and conditions. Cancel up to 7 days before the experience starts for a full refund, or within 24 hours of booking, as long as you booked more than 48 hours before the activity starts. After confirming your reservation you have up to 24 hours before the start of your service to send your dish choices, otherwise it will be rescheduled to the closest available date or canceled under the no-refund cancellation policy. People 18 years of age or older can participate. Parents can bring children under 2 years old at no additional cost. Health and safety guidelines apply. If you are staying in someone else's space, please make sure this experience is allowed according to your host's house rules and that they are okay with it before booking. Make sure your accommodation has a functional kitchen space; Otherwise, the chef will not be able to participate in the experience. If you have any questions, are celebrating a particular occasion or have any special requests, please do not hesitate to contact us.
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